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The Effect Of Service Quality And Employee Commitment On Community Satisfaction
Last modified: 2023-09-19
Abstract
The purpose of this research was to analyze the influence of service quality and employee commitment on community satisfaction at the One Stop Integrated Service of the Muara Enim District Court. This research is quantitative research. The population of this research is 300 people. The sampling technique used simple random sampling. Determination of the number of samples using the slovin formula of as many as 75 respondents. The data in this study are primary data collected by distributing questionnaires. Data analysis used multiple linear regression analysis and descriptive statistical analysis. The results showed that there was a significant positive effect of each variable, namely service quality and employee commitment partially on community satisfaction at the One Stop Integrated Service of the Muara Enim District Court. The regression equation model shows that the lowest coefficient on the service quality variable should be given priority to be further improved by providing excellent service guidance and training for One-Stop Integrated Service Officers
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